Frequently Asked Questions

What services does Quality First Collision Repairs offer?

We offer a comprehensive range of services including collision repair, auto body painting, dent repair, frame straightening, and glass replacement.

How do I get a repair estimate for my vehicle?

You can visit our Surrey repair center for an on-site estimate, or contact us to schedule an appointment for a detailed assessment.

What should I do immediately after a collision?

Ensure everyone is safe, contact emergency services if necessary, gather information from other parties involved, document the scene, and notify your insurance company.

Are you an ICBC-accredited repair shop?

Yes, we are an ICBC-accredited repair shop, ensuring that we meet their strict standards for quality and service.

Do you work with all insurance companies?

Yes, we work with all major insurance companies to facilitate your repair process and handle insurance claims efficiently.

What types of vehicles do you repair?

We repair all types of vehicles, including cars, trucks, SUVs, and vans, regardless of make or model.

How long will the repair process take?

The duration of the repair process varies depending on the extent of the damage. We provide an estimated completion time when you bring your vehicle in for an assessment.

Can you match my car’s paint color exactly?

Yes, we use advanced color matching technology to ensure that your car’s paint color is matched precisely.

Do you offer a warranty on your repairs?

Yes, we provide a warranty on our repairs to ensure your peace of mind and satisfaction with our work.

What is the process for filing an insurance claim for auto body repair?

You need to contact your insurance company to file a claim. Once the claim is filed, we can work directly with your insurer to manage the repair process.

Do you provide rental cars or courtesy vehicles while my car is being repaired?

Yes, we offer rental cars and courtesy vehicles to keep you on the move while your car is being repaired.

How do I schedule an appointment for a repair?

You can schedule an appointment by calling our repair center, emailing us, or using the appointment form on our website.

What should I do if my car is not drivable after an accident?

If your car is not drivable, contact us, and we can arrange for towing services to bring your vehicle to our repair center.

What types of payment do you accept?

We accept various payment methods, including credit cards, debit cards, and cash. Please contact us for more details.

Can I bring my vehicle in for minor repairs like scratches and dents?

Yes, we handle both minor and major repairs, including scratches, dents, and other cosmetic damage.

How do you ensure the quality and safety of your repairs?

Our technicians are highly trained and certified, and we use state-of-the-art equipment and high-quality materials to ensure the highest standards of repair.

Do you offer eco-friendly or sustainable repair options?

Yes, we are committed to sustainability and offer eco-friendly repair options, including water-based paints and energy-efficient processes.

What should I bring with me when I drop off my car for repairs?

Please bring your insurance information, driver’s license, and any relevant documentation related to the accident or damage.

Can you repair both minor and major collision damage?

Yes, we have the expertise and equipment to handle both minor and major collision damage, ensuring your vehicle is restored to its pre-accident condition.

How do you handle additional damage discovered during the repair process?

If we discover additional damage during the repair process, we will notify you and your insurance company immediately to discuss the best course of action and obtain approval for any additional repairs.